Last updated: 16 July 2026
Effective date: 16 July 2026
These Terms govern access to and use of Invoice Pilot.
Invoice Pilot is operated by Andrew Richardson, sole trader, trading as Invoice Pilot.
Business address: 300 Stockport Road, Timperley, Altrincham, WA15 7XS
Company number: Not applicable (sole trader)
Support: support@invoicepilot.co.uk
By creating an account, selecting a paid plan or using the Service, the customer agrees to these Terms and the Data Processing Agreement.
Invoice Pilot is supplied only for use in connection with a trade, business, craft, profession, childcare setting, educational service or activity-provider operation.
By accepting these Terms, you confirm that:
The Service is not intended for personal, household or consumer use.
Authorised User: a person permitted by the Customer to use its account.
Customer: the business or organisation accepting these Terms.
Customer Data: information submitted, uploaded, generated or stored through the Service on the Customer’s behalf.
Service: the Invoice Pilot website, application, software, features, communications and related services.
Subscription: a paid right to access specified Service features for a recurring period.
Invoice Pilot may provide features including:
Features depend on the plan selected and may be improved, replaced or discontinued. We will not materially reduce the core functionality of a paid plan during a current paid subscription without reasonable notice, except where necessary for security, law or third-party service changes.
The Customer must:
The Customer is responsible for activity carried out through its account, except to the extent caused by Invoice Pilot’s breach of these Terms.
Accounts may not be shared between unrelated businesses.
The Customer is responsible for:
Invoice Pilot does not provide legal, accounting, tax, safeguarding or regulatory advice.
The Customer must not:
We may suspend access where reasonably necessary to protect the Service, users, data or third parties.
The Customer retains ownership of Customer Data.
The Customer grants Invoice Pilot a limited, non-exclusive right to host, copy, transmit, display, modify for technical formatting, back up and otherwise process Customer Data only as necessary to provide, secure and support the Service.
Invoice Pilot retains ownership of the Service, software, design, branding, documentation and intellectual property.
Feedback may be used to improve the Service, provided it does not identify the Customer or disclose Customer Data without permission.
The parties will comply with applicable data-protection law.
For Customer Data:
The Customer authorises the sub-processors listed in the published sub-processor list, subject to the notification and objection process in the Data Processing Agreement.
The document feature may allow a recipient to view a document, enter information and record an electronic confirmation or signature.
The Customer is responsible for deciding:
Invoice Pilot does not warrant that every document completed through the Service will be enforceable for every purpose.
Invoice Pilot may generate calculations using Customer Data.
The Customer must review outputs before using them. Invoice Pilot is not responsible for errors caused by inaccurate, incomplete or outdated Customer Data, including session rates, attendance, funded hours, discounts, tax treatment or payment status.
Reports are management tools and are not a substitute for professional accounting or tax advice.
Payment features may rely on Stripe or other third-party services.
Where the Customer adds its own bank details or payment link:
Invoice Pilot does not hold or control money paid directly to the Customer unless expressly stated.
Current plans, features and prices are displayed on the pricing or checkout page.
Unless stated otherwise:
We may change future prices by giving reasonable advance notice. A price change will not retrospectively alter a period already paid for.
A free plan or trial may be offered subject to usage and feature limits.
We may change or withdraw a free plan on reasonable notice. We may limit repeated trials or free accounts used to avoid payment.
Unless the Customer selects a paid plan, access to paid features may stop at the end of a trial.
The Customer may cancel renewal through the account or by contacting support@invoicepilot.co.uk.
Cancellation takes effect at the end of the current paid billing period unless we state otherwise.
Fees already paid are generally non-refundable, except where:
If we permanently discontinue a paid Service without providing a reasonable alternative, we will refund the unused prepaid portion.
If payment fails or is overdue, we may:
The Customer remains responsible for outstanding fees.
We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability.
Access may be affected by:
We may deploy updates and security fixes without advance notice. For planned work likely to cause material disruption, we will use reasonable efforts to provide notice.
Support is available through support@invoicepilot.co.uk and any in-app support channel.
Response times are targets, not guaranteed service levels, unless a separate written service-level agreement applies.
We may suspend some or all access where reasonably necessary because:
Where practical, we will explain the reason and provide an opportunity to remedy the issue.
Either party may terminate:
On termination:
Each party must protect confidential information received from the other and use it only for the relationship under these Terms.
This does not apply to information that:
We warrant that we will provide the Service with reasonable care and skill.
Except as expressly stated and to the fullest extent permitted by law, the Service is provided without other warranties, including any promise that it will meet every Customer requirement or produce legally, financially or regulatorily compliant results without Customer review.
Nothing in these Terms excludes or limits liability for:
Subject to that:
This liability clause has not yet been independently reviewed by a UK solicitor. Review for suitability to this business, its insurance position and its customer type is planned before this is treated as final.
The Customer will reimburse Invoice Pilot for reasonable losses, liabilities and costs resulting from a third-party claim caused by:
except to the extent the claim was caused by Invoice Pilot’s breach, negligence or unlawful act.
We may update these Terms for legal, security, supplier or Service changes.
Material changes will be notified through the Service or by email. Unless a change is required urgently, it will take effect no earlier than 30 days after notice for existing paid customers.
Continued use after the effective date constitutes acceptance. If a material change substantially disadvantages the Customer, the Customer may cancel before it takes effect.
The Customer may not transfer these Terms without our written consent, not to be unreasonably withheld.
We may transfer these Terms as part of a genuine merger, restructuring, financing or sale of the business, provided the transfer does not materially reduce the Customer’s rights.
Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, except payment obligations already due.
Legal notices to Invoice Pilot must be sent to support@invoicepilot.co.uk and 300 Stockport Road, Timperley, Altrincham, WA15 7XS.
We may send notices to the email address registered to the Customer account.
These Terms, the Data Processing Agreement, the Privacy Policy and any order or checkout confirmation form the agreement relating to the Service.
These Terms are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction, unless the parties agree otherwise in writing or mandatory law requires otherwise.